Thursday, January 8, 2009

Calling PLDT/Smart Bro Customer Service

Dear PHPUG Philippines Members,

In behalf of all the officers, members and volunteers, I would like to ask your help in reaching out to the Customer Service of PLDT/Smart Bro.

What's the problem?
Some subscribers of PLDT/Smart Bro could not access our community site http://www.phpugph.com

Did we send a request already?
Yes. Multiple times.

Did we reach out already?
Yes we did. And nothing happened.

How long has it been?
Since the middle of December 2008

I am certain if we voice out as one big community and if we can send out an email to customercare@smart.com.ph with the following information (Smart Bro subscribers only).

For my account information:
Name:
Smart Bro No:
Contact No:
Available time for callout:
Address:

It would really help.

If in case you aren't a SB subscriber, you can help us by forwarding this to someone who works at PLDT / Smart Bro. You may even blog, tweet, post this anywhere.

Thanks in advance.


AJ Batac
PHPUGPH Community

2 comments:

Roy Sencio said...

Sounds like another frustrating situations with smart bro. I absolutely know what it feels and can relate to this... I have had a bad experience with smart bro.. for a long time actually but I just put up with it... and in the end it did not turn out good for me.. here is the story..

http://www.roysencio.com/my-smart-bro-problem/

Roy Sencio said...

the link to my sad smart bro story is here http://www.roysencio.com/my-smart-bro-problem/